Effective Date:
Scentedscent provides professional wardrobe consulting services. As a service-based business, our return policy differs from product-based businesses. This policy outlines our cancellation, refund, and satisfaction guarantee procedures.
Clients may cancel or reschedule appointments with at least 48 hours advance notice and receive a full refund or credit toward future services.
Cancellations made with less than 48 hours notice will be subject to a 50% cancellation fee. The remaining 50% may be applied as credit toward future services within 6 months.
Clients who fail to appear for scheduled appointments without prior notice will be charged the full service fee with no refund or credit available.
Full refunds are available for cancellations made at least 48 hours before the scheduled appointment time. Refunds will be processed within 5-7 business days to the original payment method.
Once a service has been provided, refunds are generally not available. However, we stand behind the quality of our work and will address any concerns about service delivery.
We are committed to your satisfaction. If you are not satisfied with our services, please contact us within 7 days of your appointment. We will work with you to:
For multi-session packages:
We understand that schedules change. You may reschedule appointments at no charge if done at least 48 hours in advance. We will work with you to find a mutually convenient time.
In cases of severe weather, natural disasters, or other emergency situations, we will work with clients to reschedule appointments without penalty, regardless of notice period.
If you wish to modify your booked service (for example, upgrading or downgrading a package), please contact us at least 48 hours before your appointment. We will adjust pricing accordingly.
If you have concerns about billing or service quality, please contact us immediately. We are committed to resolving all issues fairly and promptly. Most concerns can be addressed through direct communication.
To cancel an appointment or request a refund, please contact us:
Scentedscent
112 W 9th St #200, Los Angeles, CA 90015, United States
Phone: +13232515048
Email: reply@scentedscent.world
We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.